Shipping & Delivery Policy

This policy explains how orders placed on Shuvino are shipped and delivered. Products are dispatched by the respective independent sellers (“Sellers”) or their delivery partners, and this policy applies alongside our Terms & Conditions.

1. Order processing

• Orders are usually processed and dispatched within 1–3 business days of confirmation.
• For Group Buy orders, dispatch begins after your purchase is confirmed; if a group is still filling, your item ships based on the Seller’s stated timeline shown on the product page.
• You’ll receive updates on your order status in My Orders in your account.

2. Delivery timelines

• Estimated delivery is typically 3–7 business days after dispatch, depending on your location and the Seller.
• Metro cities are usually faster; remote or non-metro pin codes may take longer.
• Delivery timelines are estimates and are not guaranteed. They may be affected by factors outside our control (weather, strikes, courier delays, public holidays, etc.).

3. Serviceable areas

We deliver across India to serviceable pin codes. Enter your pin code at checkout to confirm availability. Some products or Sellers may not deliver to every location.

4. Shipping charges

• Shipping charges (if any) are calculated based on the order value, weight and delivery location, and are shown clearly at checkout before you pay.
• Eligible orders may qualify for free delivery, as indicated at checkout.

5. Order tracking

Once your order is dispatched, tracking details are available in My Orders. You can follow your shipment’s progress through the order timeline. (Live courier tracking is being rolled out and will appear on the same screen.)

6. Delivery attempts & failed deliveries

• Please ensure the delivery address and contact number are accurate and someone is available to receive the order.
• Couriers typically make multiple delivery attempts. If delivery repeatedly fails due to an incorrect address or unavailability, the order may be returned to the Seller.
• Returned-to-origin orders due to customer unavailability or wrong details may be refunded after deducting applicable shipping costs, in line with our Refund & Return Policy.

7. Delays

If your order is significantly delayed beyond the estimated window, please contact us and we’ll follow up with the Seller and courier on your behalf.

8. Damaged or missing shipments

If a package arrives damaged or appears tampered with, please refuse delivery where possible and report it to us within 48 hours. See our Refund & Return Policy for replacements and refunds.

9. Contact us

Questions about shipping or a delivery? Reach us at support@shuvino.com or +91 90000 12345, Shuvino, Bengaluru, Karnataka, India — 560001.