Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information Shuvino collects, how we use and share it, and the choices you have. It applies to your use of the Shuvino website, mobile experience and services (the “Platform”). By using the Platform, you agree to the practices described here.

1. Information we collect

• Account information — your name, email address, mobile number, password and the emoji/avatar you choose.
• Order & transaction information — items purchased, Group Buys joined, delivery address, order history and wallet activity.
• Payment information — processed securely by our payment partners; we do not store your full card details.
• Communications — messages, reviews, ratings and support requests you send us.
• Device & usage information — IP address, browser type, device details and how you interact with the Platform, collected via cookies and similar technologies.

2. How we use your information

• To create and manage your account and process your orders and Group Buy participation.
• To arrange delivery, payments, refunds and wallet transactions.
• To provide customer support and respond to your requests.
• To personalise your experience, show relevant products and offers, and improve the Platform.
• To prevent fraud, enforce our terms and comply with legal obligations.
• To send you service messages and, where you have opted in, promotional updates.

3. How we share your information

We do not sell your personal information. We share it only as needed to run the Platform:

• Sellers — the details necessary to fulfil and deliver your order (such as name and delivery address).
• Service providers — payment gateways, logistics and delivery partners, cloud hosting, analytics and communication providers, under confidentiality obligations.
• Legal & safety — where required by law, regulation or valid legal process, or to protect the rights and safety of users, Sellers and Shuvino.
• Business transfers — in connection with a merger, acquisition or reorganisation, subject to this Policy.

4. Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, measure performance and improve the Platform. You can control cookies through your browser settings, though some features may not work correctly if you disable them.

5. Data retention

We keep your information for as long as your account is active and as needed to provide our services, resolve disputes, and meet legal, tax and accounting requirements. When it is no longer required, we securely delete or anonymise it.

6. Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, alteration or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights & choices

• You can access and update most of your information from your account settings.
• You can opt out of promotional messages at any time using the unsubscribe option or by contacting us.
• Subject to applicable law, you may request a copy, correction or deletion of your personal information by writing to us.

8. Children’s privacy

The Platform is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

9. Third-party links

The Platform may contain links to third-party sites or services that we do not control. This Policy does not apply to them; please review their own privacy policies.

10. Changes to this Policy

We may update this Policy from time to time. Changes take effect when we post the updated version and revise the “Last updated” date above.

11. Contact & grievances

For any privacy questions, requests or complaints, contact our Grievance Officer at support@shuvino.com or +91 90000 12345, Shuvino, Bengaluru, Karnataka, India — 560001. We aim to acknowledge grievances promptly and resolve them within the timelines required by applicable law.