Refund & Return Policy

We want you to shop with confidence. This policy explains when and how you can return items, cancel orders and receive refunds on Shuvino. It applies alongside our Terms & Conditions.

1. Return window

Most items can be returned within 7 days of delivery, provided they are unused, in their original condition and packaging, with all tags, accessories and freebies included. Some categories have shorter or no return windows, which are shown on the product page.

2. Eligibility for returns

• The item is damaged, defective, expired, or not as described.
• You received the wrong item or size.
• The item is unused and in resalable condition (for change-of-mind returns, where the category allows).

3. Non-returnable items

For hygiene, safety or practical reasons, some items cannot be returned unless they arrive damaged or defective. These include innerwear and personal-care items, perishables, customised or made-to-order products, digital goods, and items marked “non-returnable” on the product page.

4. Group Buy orders

Group Buy purchases follow the same 7-day return protection for damaged, defective, wrong or not-as-described items. Please note that the Group Buy price is determined by how many members join at the time of your purchase; a later change in the group price does not, by itself, make an order eligible for a partial refund.

5. Order cancellation

• You can cancel an order free of charge any time before it is dispatched from your account.
• Once an order has been dispatched, it can no longer be cancelled, but it may qualify for a return after delivery under this policy.
• Shuvino or the Seller may cancel an order due to stock unavailability, suspected fraud or pricing errors, with a full refund of any amount paid.

6. Damaged, defective or wrong items

If your item arrives damaged, defective or incorrect, please report it within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or a full refund, including any delivery charges paid.

7. How to request a return or refund

1. Go to My Orders in your account and open the relevant order.
2. Select the item and choose Return or Cancel, and tell us the reason.
3. For assistance, contact support@shuvino.com with your order ID.

8. Refund method & timelines

• Approved refunds are issued to your Shuvino Wallet instantly, or to your original payment method within 5–7 business days of the returned item being received and checked, depending on your bank or payment provider.
• Cash-on-delivery orders are refunded to your Shuvino Wallet or bank account.
• Delivery charges are non-refundable except where the return is due to a damaged, defective or wrong item.

9. Replacements & exchanges

Where available, you may request a replacement of the same item (for example, a different size) instead of a refund. Replacements are subject to stock availability.

10. Contact us

Need help with a return or refund? We’re here 24×7 at support@shuvino.com or +91 90000 12345, Shuvino, Bengaluru, Karnataka, India — 560001.